SAP Customers Talk MDM: Part Five - Surgutneftegas

URL: http://download.sap.com/SMIGlobal/download.epd?context=DCF9E9612960FA8B7BA9A70B0DD5CE4718181F29E6160F3709AE270A81012D2784E4F4C9632D76375832B546A8B3A6D5CF93E336B8FE68BD

 

The Customer: Surgutneftegas

Surgutneftegas, one of the largest oil and gas producers in Russia, employs innovative technologies and automated processes. To create an IT infrastructure and facilitate its transition to service-oriented architecture, the company deployed sophisticated SAP® software and technology. By helping to raise data quality, the solutions allowed Surgutneftegas to optimize inventory, reduce purchasing costs, and achieve a dramatic return on investment.

“SAP Consulting professionals helped us build a solution that supports our business processes with current, consistent master data. This project is the first step in building our new, service-oriented IT architecture.”

Rinat Gimranov, CIO, Surgutneftegas

Key software components involved:

• SAP NetWeaver Master Data Management
• SAP NetWeaver Portal
• SAP NetWeaver Process Integration
• SAP NetWeaver Business Warehouse
• SAP ERP

For complete scenario and implemetation details, click the link above.

Stay tuned for the next customer example.

Regards,
Markus

Markus Ganser is a solution manager in SAP Master Data Management (MDM)

You’re not the only one wearing a fireman’s hat: tactical to strategic treatment of information is still a struggle

I’ve been to quite a few customer meetings lately, which is awesome. Best part of the job. One consistent theme is that many groups are still failing to get traction for information management initiatives.  A few anecdotes:

• CompanyA said that they were so decentralized that every individual region just did whatever they wanted in regard to the treatment of information, from each region having different ERP systems (from different vendors) to no global roll-up of key information elements. Now the company says they want to be strategic, but the mountain is *high*. Not only will they have major organizational change management issues to deal with regarding regional independence, but the amount of disparity in the information they have seems never-ending.  They are struggling to even identify which key information elements to start with.
• CompanyB said they that they have started strategic information management projects multiple times in the last two years, but every project has failed. Why? CompanyB was playing eenie-meenie-minie-mo to pick an executive sponsor. That sponsor would read some analyst reports and talk to a few internal people. From there, grand (but shallow) plans were developed, full of statements like “data is an enterprise asset”. But without a solid, tactical execution plan—and an executive with a deep understanding of how information feeds an enterprise—these grand plans gradually fizzled and are now gathering dust.
• CompanyC said that there has been so much business volatility that they are barely treading water in IT. Projects aren’t planned strategically…there are always fires to put out. IT and Business are constantly rushing to simply put out the largest fire of the week. Consequently, each fire is put out as quickly as possible (it IS a fire, after all). The short-term impact to this approach is obvious, but also consider this: business units accustomed to dealing with fires have more trouble understanding why they need to be strategic in their approach to information management. They don’t understand how information propagates through the organization and has long-term effect, because, after all, the fire from last week is no longer burning. Something must be working.

In all of these cases, some employees can see the problems. They show up to workshops and conferences and you can clearly see the frustration on their faces. Their questions are not technical. They are not asking about Hadoop integration. They want to know how to get their organization to see that the poor information virus has not just made the person in front of them sick, but has become an epidemic.

If only I were that smart. Every organization is different, and the answer to the question depends so much on politics and organization makeup (for more, see the blog entry “Refrigerator smells and information governance”) .  However, there a few approaches to follow:

1. Keep a  Data Quality Tales of Woe notebook, as recommended by Maria Villar. In this notebook, capture the stories you hear around your organization. Also note who told you the story and the impact of the bad data. Then, as you have time, track down the real root cause of the data problem. Finally, go back to the story originator and tell them what you’ve discovered. At that point, you’ve converted them into a Friend of Data. (And yes, I’m considering adding FoD to my signature. Why should Hall of Famers be the only ones with HoF? FoD is good enough for me!)
2. As the notebook fills up, you should be able to notice some common themes. Start rolling up the Tales of Woe into multiple theme areas (i.e. Customer, Vendor or Material; BI, Business Process, or Marketing)

Guess what you just did? You captured a great list of information problems and their real business value. No guessing…straight from the horse’s mouth.

1. Now look at which area has the most damaging Tales of Woe. Armed with your notebook and business language to describe your problem, start to work your network . Eventually, you should get to an upper-level manager in that area that can help you get executive sponsorship.

Only that executive manager can accomplish these key tasks for you:

• Establish funding and multi-year commitment to an information program.
• Spearhead incentive programs that reward data creators and consumers for the right behavior (for example, are call centers rewarded for how fast they key in the information, instead of how accurate the information is?).
• Drive the organizational change management across the company. Without this, your program will not work. Did I say that out loud? True.

Give it a try. Everyone likes to tell Tales of Woe, so starting should be easy!

Ina Felsheim is a Solution Manager focusing on EIM.

Key EIM and Information Governance sessions for SAP TechEd 2011

Markus Ganser wrote a great blog on some key EIM sessions at SAP TechEd. I’m going to highlight a few from the TechEd Las Vegas session, because that’s where I get to go. J I’m also including Expert Networking Sessions and Pod discussion topics from the show floor. Because Information Governance spans so many technology areas, I thought I’d pull them together for you.

Pre-conference seminar: Newly-added SAP Master Data Governance session on Monday.

Key Hands-On sessions

• EIM266: Next Generation Archiving: Extend Compliance in Your Corporate Environment
• EIM161: Using Business Content Extractors in SAP BusinessObjects Data Services
• EIM164: SAP Data Migration Solution Overview: Best Practices Hands-On
• EIM163: Profile and Create Data Quality Scorecards to Understand the Health of Your Data
• EIM267: The Importance of Cleansing and Standardizing Product Data
• PMC265: Accelerating Business Rules with SAP NetWeaver BRM
• PMC263: Process Analytics with SAP NetWeaver Business Process Management
• EIM260: Getting Started with SAP Master Data Governance
• EIM262: SAP NetWeaver Master Data Management and SAP BusinessObjects Information Steward

Key Lecture sessions

• SAP BusinessObjects Data Services 4.0 and Beyond
• EIM102: SAP Data Migration Solution Overview: Best Practices
• EIM204: Connecting ECM to Business Processes: Evolving Needs and Technologies
• EIM100: Enterprise Information Management Overview
• PMC228: IDEXX Runs Marketing Points Program on BRF Rules Engine
• PMC228: Applied NetWeaver BPM and BRM in Agile and High Volume Scenarios
• PMC102: Business Rules Management with SAP: BRFplus and SAP NetWeaver BRM
• EIM203: SAP BusinessObjects Information Steward 4.0 Product Overview
• EIM112: Strategies and Tools to Ensure the Quality of Your SAP Data
• EIM114: Information Governance: Reducing Costs and Increasing Customer Satisfaction
• EIM211: Showcasing MDM Workflow Integration with BPM and Data Services
• EIM106: SAP NetWeaver MDM for Customer Data Integration: Rapid Delivery in Eight Weeks
• EIM201: Applying Information Governance in End-to-End MDM Scenarios

Pod topics on the SAP Show Floor

• EIM-P11: Access and transform data from any source (Tuesday at 10am)
• EIM-P01: SAP BusinessObjects Data Services Roadmap (Tuesday at 11am)
• EIM-P19: SAP NetWeaver Information Lifecycle Management (Tuesday at 12pm)
• PMC-P06: Business Rules Management with SAP (Tuesday at 2pm)
• EIM-P17: Master Data Management at SAP (Wednesday at 10am)
• PMC-P02: SAP NetWeaver Business Process and Rule Management (Wednesday at 1pm)
• EIM-P14: Support your Information Governance program with Information Steward (Thursday at 2pm)

Expert Networking Sessions

• Tuesday at 2pm: Guidelines on Starting a SAP Data Archiving Project (Karin Tillotson)
• Wednesday at 11:30am: Build your own network with SAP StreamWork (Sharon Haver)
• Wednesday at 1:30pm: Getting started with Information Governance (me!)
• Thursday at 6pm: How to organize and deliver a business rules project (Carsten Ziegler)

PLEASE join me in the Influence Council session for EIM350: Enterprise Information Management on Tuesday afternoon.

To get a complete picture of the lectures and hands-on sessions offered in the Enterprise Information Management track, click the EIM session overview link and select the topics that you are interested in and would like to attend. To display the overall education and session catalogue, click the URL at the top of the blog.

Mark your calendars! Join us at a lecture, hands-on session, Expert Networking Lounge, or Expert Pod. Find us when we're there by sending a tweet to @InaSAP, @SAPMDMGroup, @SAPILM, @SAPECM, or @SAPBOEIM. 

Ina Felsheim is a Solution Manager focusing on EIM.

SAP MDM Training  

SAP Master Data Management (SAP MDM):

• SAP Net weaver overview
• SAP R/3 Overview
• SAP MDM Application Architecture
• MDM Fundamentals and Data modeling Fund metals
• Overview of MDM Repository tables/Fields/Taxonomies/Hierarchy/Qualifiers
• MDM data modeling and project preparation
• MDM modeling issues/solutions
• MDM Data modeling for Retail
• MDM data modeling for SRM/CRM products
• MDM console
• MDM data Manager
• MDM import Manager
• MDM Syndicator
• Master data Harmonization
• Rich product content Management RPCM (Overview)
• Global Data Synchronization (Overview)
• MDM and EP Integration
• MDM and BI Integration
• MDM and R/3 communication
• MDM and OCI integration
• MDM security and user management
• MDM performance
• MDM print publishing concepts and general philosophy
• MDM impact of print publishing of data model
• MDM paper publishing consideration
• MDM print publish features and functions
• MDM print publish process flow
• Architectural consideration

 

For More Details about  SAP MDM Training  

Visit http://www.sapnwtraining.com

contact info@sapnwtraining.com

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